Customer policy
Returns
Policy
AthiMart allows returns for eligible products sold through the Sri Lankan marketplace. Return eligibility, the permitted return period and the available resolution can vary depending on the individual product and order.
When a product has specific return conditions, those conditions apply to that product and should be reviewed before completing the purchase.
Returns
Eligible products
Products that meet the applicable return conditions may be returned.
Return window
3–20 days
The exact permitted return period depends on the individual product.
Return methods
Courier + drop-off
Courier or mail returns and store drop-off may be available depending on the order.
Resolution
Product-specific
Eligible resolutions may include a refund, exchange or store credit.
01 / Eligibility
Eligible products may be returned
A product may be eligible for return when it meets the return conditions attached to that product and order. Eligibility can depend on the nature of the product, its condition and the reason for the requested return.
02 / Return period
Return periods vary by product
Eligible AthiMart products generally have a return period between 3 and 20 days. The exact number of days depends on the product and its applicable return conditions.
Customers should check the specific return conditions provided for the product or order rather than assuming every product has the maximum 20-day period.
03 / Return methods
Courier, mail or drop-off
Depending on the product, seller and order, an approved return may be completed using courier or mail services, store drop-off, or another return method communicated for that order.
04 / Resolution
Refund, exchange or store credit
The available resolution depends on the product and the circumstances of the approved return. An eligible return may result in a full refund, an exchange, store credit, or another resolution stated for that product.
05 / Return delivery costs
Confirmed with the applicable return
Any responsibility for courier, mail or other return delivery costs depends on the applicable product and order conditions. The relevant return instructions should be confirmed before sending a product back.
Before returning
Check the product's return conditions
Confirm that the product is eligible for return.
Check the exact return period that applies to the product.
Follow the return method provided for the order.
Keep the product and included items in the condition required by the applicable return terms.
Confirm the available refund, exchange or store-credit resolution.
Important
Product-specific conditions matter
Because AthiMart supports different kinds of products, return eligibility, return windows, return methods and resolutions can differ. Where a specific product or order provides more detailed return conditions, those conditions should be followed for that purchase.
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